Shipping policy

Shipping Policy

Thank you for shopping at TileQuest.shop. Here is everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

Estimated Delivery Times

Destination	Estimated Delivery
United States	7–14 business days
Europe	10–18 business days
Australia / New Zealand	10–16 business days
Rest of World	14–21 business days

Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow 2–3 days for tracking information to update.

Customs and Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Lost or Delayed Packages

If your package appears lost or significantly delayed, contact us at liaoqian97@gmail.com and we will do our best to resolve the issue.